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2020-12-25

transcosmos China receives the “Customer Experience Solutions Award” from CTI Forum

Contributes to clients in enhancing customer experience with its next-gen contact center...

2020-12-22

transcosmos releases data-driven multi-channel outbound services, the collaboration of AI and human

By merging people and digital whilst making the most of human touch, transcosmos offers...

2020-12-17

transcosmos China exceeds 2.9B yuan (about 46B yen) e-commerce GMV during China’s Double Eleven Shopping Festival

With various data-driven marketing techniques, helps clients hit record high GMV

2020-12-07

transcosmos wins four awards in TMALL “Q2 2020 Consumer Operations” rankings

Helps brands grow in China with its consumer operations services following “FAST&GROW” model

2020-11-27

transcosmos China wins 5-star rating from “Kaola Global,” Alibaba Group’s cross-border e-commerce platform

Helps global brands expand sales in the post-Covid-19 era

2020-11-24

transcosmos China releases Home Agent Contact Center Services

Helps businesses manage peak periods and enhance BCP with a private data management...

2020-11-20

transcosmos receives “China Best Customer Experience Award,” at the “Golden Voice Award,” a prestigious award in the Chinese contact center industry

Highly recognized for proven records in digital & AI-powered customer services

2020-11-16

transcosmos releases “Chatbot AI – IQ Diagnostics,” services that survey the quality of AI chatbots

Diagnoses the effectiveness of chatbots and helps clients boost the value of CX (Customer...

2020-10-22

transcosmos China wins 2020 China’s Best Customer Center “Excellent Intelligent Application Award”

Highly regarded for its digital & diverse operational solutions and service models

2020-09-09

transcosmos named one of Top 3 APAC Providers in “The Everest Group BPS Top 50™”

Assists clients in achieving digital transformation in 168 offices & centers across 30 countries

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