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Awards


Global

2023

Named a leader in“Customer Experience Management (CXM) in APAC - PEAK Matrix® Assessment with Service Provider Landscape 2023”by Everest Group

2022

Recognized as a DX Certified Business Operator by METI

2022

Named a Noteworthy DX Company 2022 by METI/TSE

2022

Named a Leader and a Star Performer in Everest Group’s CXM Services in APAC PEAK Matrix® Assessment 2022 by Everest Group

2021

Named the BRONZE award in Industries category in the SUSTAINA ESG AWARDS

2021

Named a leader in“Customer Experience Management (CXM) in APAC - PEAK Matrix® Assessment with Service Provider Landscape 2021”by Everest Group

2019-2021

Ranked Top 3 APAC Providers in“The Everest Group BPS Top 50™”

2021

Ranked No. 13 in   the 2020 BPO player listings (by revenue) in the world by Gartner

2020

Ranked No. 14 in the 2019 BPO player listings (by revenue) in the world by Gartner

2019

Ranked No. 14 in   the 2018 BPO player listings (by revenue) in the world by Gartner

2018

Ranked No. 1 in the 2017 BPO player  listings (by revenue) in Japan

No. 10 in the Asia Pacific region and No. 18 in the world by Gartner

2017

Ranked No. 1 in the 2016 BPO player listings (by revenue) in Japan

No. 9 in the Asia   Pacific region and No. 20 in the world by Gartner

2014

Ranked No.13 in IAOP“2014 Global Outsourcing 100 Leaders”

2012

Named the Customer Value Enhancement Award in Japanese Contact Center Outsourcing Market   by Frost & Sullivan

2011

Ranked No. 46 in IAOP“2011 Global Outsourcing 100 Leaders”


 

China

2016~2023

TMALL Five-Star Service Provider

2023

CTI Forum Editors’ Choice Award - Contact Center Digital Intelligence Solutions”

2022~2023

TMALL GLOBAL Silver Service Provider

2022

Golden Voice Award – “China Best Contact Center – China Best Customer Experience Award”

2022

JD Yanxi Xiaozhi Partner

2022

JD JinZhunTong User Growth Digital   Authentication Service Provider

2022

CCMW Editors’ Choice– 2022 China’s Top 10 Brands Recommended for Customer Center Outsourcing Service

2022

Devott Top 50 Most Influential Service Outsourcing Enterprises 2021-2022

2022

Devott Most Influential Call Center Enterprises 2021-2022

2022

Douyin EC Brand Service Partner

2021

TMALL GLOBAL Golden Service Provider Q1 2021

2021

Q1 TMALL Global Golden Service Provider

2021

Alibaba New Customer Acquisition Strategy Service Provider

2021

CCMW Editors’ Choice– 2021 China’s Top 10 Brands Recommended for Customer Center Outsourcing Service

2021

Beiseng Best Practice of Recruitment Technology

2021

2021 TMALL Baby Awards - Best Data Service Partner

2020

JD Marketing 360 “Breakthrough Brands 2020

2020

CTI Forum Editors’ Choice Award   –Customer Experience Solutions Award

2020

TMALLxAlifish – 2020 Best Service Partner of Toy Category

2020

Golden Voice Award – “China Best Contact Center – China Best Customer Experience Award”

2020

CCM Award – 2020 China’s Best Customer Center “Excellent Intelligent Application Award”

2020

Five-star Service Provider of Kaola Global

2020

CCMW Editors’ Choice – 2020 China’s Top 10 Brands Recommended for Customer Center Outsourcing Service

2020

2020 TOP Human Recourses Management Awards by 51 JOB

2019

2020 Q1 TMALL Eco Provider Recommended for Consumer Operation

-Uni-Marketing, Membership Operation, Consumer Operation Scene (High-level)

2019

TMALLxAlifish – Digital Marketing Breakthrough Award

2019

TMALLxAlifish – 2019 Best Service Partner of Toy Category

2019

China Best Employer Award 2019– China Most Aspiring Employers Top 10 in Shanghai by Zhaopin.com

2019

CTI Forum Editors’ Choice Award –   Intelligent Customer Service Solutions Award

2019

Golden Voice Award – “China Best Contact Center – Intelligent Service Application Award”

2019

2019 TMALL Alibaba Service – Silver Operation Partner Award

2018

Alibaba Data Bank Certificate

2018

TMALL Lazada Cross-Border Service Provider

2017~2018

CCM Award – Best Outsourcing Provider in China

2017

Intelligent Business Innovation Award by   Ebrun

2017

Golden Voice Award – China Best Outsourcing Customer Contact Center of 2017

2017

(Luming Award)2016-2017 Innovative E-Commerce Service Company

2016

Outstanding Company in Promoting Employment of Year 2016 by Jingan District of Shanghai

2016

TMALL Five-Star Service Provider, TMALL Golden Partner

2016

Best New Retail Operation Service Provider by Siilu

2014~2015

TMALL Golden Partner, TMALL Silver Partner

2014~2015

2015 Best E-commerce Operation Service Provider by Siilu

2014

Jinyin Award – The Best Contact Center Award

2014

Q1 Obtained two Gold certifications and one Silver certification as a TMALL Partner

Q2 Obtained 2 Gold and 2 Silver certifications as a TMALL Partner

2012

Best E-commerce Customer Service Provide by Siilu

2011

Ranked No. 3 in the Best BPO Service Provider in China (2011~2012)

2010

The Best E-commerce Service Provider for by Cheng Wang Shang

2010

Most Favored Outsourcing Service Providers by New E-businessmen

2008

Officially recognized as TMALL partner

2008

CCM Award – Best Outsourcing Provider in China

2008

Top 10 of Excellent BPO Enterprises by ChinaSourcing


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