Opening a new center in Poland, transcosmos delivers customer support services in Europe for a major mobile device manufacturer

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) has expanded its BPO/Call center services in the European region. In December 2016, transcosmos has expanded its center in Hungary (Debrecen). New centers were opened in Romania (Cluj) and Poland (Warsaw) in January and June 2017 respectively. Cooperating with the company’s existing center in the Philippines (Manila), the new centers will accelerate transcosmos’s multi-language BPO and call center services for both Western and Asian companies. transcosmos aims to expand the number of workstations of its European BPO and call centers from approximately 750 today to 2,000 by 2020.

　　　　　　　　　　　　Debrecen Center (Left) Warsaw Center (Right)                                             

■New operational center in Poland to deliver customer support in the American and European market for a leading mobile device manufacturer

On June 1, 2017, transcosmos opened a new operational center in Warsaw, the capital of Poland, with approximately 100 workstations. Its services for a mobile device manufacturer went live late June. Starting by providing customer support services for consumers in Poland, transcosmos aims to eventually service Germany and other Eastern and Western European countries in their native languages.

■Helps Asian businesses venture into the European market and vice versa

transcosmos helps Asian companies make inroads into the U.S. and European market, in addition to providing support in Asia through leveraging its operational bases located across 12 countries in Asia, including China, South Korea and ASEAN countries. The company will further strengthen its sales capability in order to support global companies based in Europe in their home market, whilst helping their market entry in Asia.

■Leveraging near-shore/off-shore bases in Eastern Europe and the Philippines, helps clients save costs

One of the challenges in providing services in Europe is to build a cost-effective operational model. Although simply categorized as “Europe”, the language differs per country in the region. Therefore, it is critical for businesses to prepare operators who can support the customers in their respective local language. transcosmos is ready to support 13 European languages including French, German, Italian, Spanish, Russian and Dutch, in addition to English. Going forward, transcosmos endeavors to deliver services in English, European and other multiple-languages through closely connecting the near-shore/off-shore bases in three Eastern European countries and the Philippines, whilst enhancing the services building on Chat-bot, RPA, AI, auto-translation and other technologies in order to support digitalized customer touchpoints as well as to improve cost effectiveness.

transcosmos has formed a business and capital alliance with Merlin Information Systems Group Limited, a British BPO company in December 2011. In April 2016, the company has become one of transcosmos’s subsidiaries and changed the company name to transcosmos Information Systems Limited. As part of transcosmos family, the company offers multi-language BPO and call center services for global clients covering English and European-language speaking countries from its operational bases located in the U.K., U.S., Hungary, Rumania, Poland and in the Philippines. In November 2014, transcosmos has established TRANSCOSMOS(UK) LIMITED in London, U.K., a base for sales and business development. Working closely with transcosmos Information System Limited, TRANSCOMOS(UK) LIMITED offers its diverse services across Europe.

*transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
*Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost reduction through our 176 locations across 33 countries with a focus in Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 49 countries around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.