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Aims to enhance service capabilities by sharing best practices across all offices 

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda) held a “BPO Best Operation Contest 2019” with the aim of sharing best practices across business offices and thereby enhance overall service capabilities. This year marked the 8th “BPO Best Operation Contest” since transcosmos started this annual contest in 2011, rewarding the best business office among all offices under its BPO Services Headquarters.

Among applications that showcased various initiatives executed in the offices, 10 offices made it to the finals. In the final round, each winner presented a challenge it took with a goal to deliver services that go beyond customer’s expectations and the achievements.

Grand Prize: Challenge: Help customer solve business challenges and increase operations efficiency ~Deliver workstyle reform~

Winner’s comment
             “I am so delighted with this award. I took part in this contest and realized how difficult it is to truly communicate what I am trying to say. I believe that I could achieve the best result in this contest because I successfully conveyed the efforts we made in our office thoroughly and clearly. This contest was a valuable experience for me and made me develop and grow myself. I will continue to make efforts in order to improve operations even more and make my office the role model for all other offices. Thank you very much.”

transcosmos continues to improve itself with the aim of always delivering the best services in this fast-changing market environment and thereby help clients strengthen their business foundation as their strategic partner.

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