| Mission·Vision·Value |
transcosmos Worldview of GLMVV
As a globally renowned BPO service provider, transcosmos entered the Chinese market in 1995 to provide offshore services. In 2006, it set up its first customer contact center in Shanghai to provide customer contact center services for enterprises in the Chinese market. With the continuous development of business in China, transcosmos not only has customer contact centers in Shanghai, Beijing, Tianjin, Hefei, Changsha, Xi'an, Wuhan, Neijiang, Zhengzhou and Dongguan, but also has offshore centers in Suzhou and Dalian, as well as branches in Taiwan. Through its 32 branches in 23 cities in China, transcosmos can provide contact center(video), one-stop e-commerce(video) customer experience, digital marketing, and other extensive BPO outsourcing services for enterprises, and has rich practical experiences in household electric appliance, financial insurance, retail, automobile, medical health, Internet, mother and baby, fashion, beauty, home furnishing and other industries.
transcosmos China
Company Name | 上海特思尔大宇宙商务咨询有限公司 (in Chinese) |
| CEO | Eijiro Yamashita |
Address | Room 902, IM Shanghai T1, No, 1388, Kaixuan Road, Changning District, Shanghai 200052, China |
Telephone | 021-52564600 |
Date of Establishment | April 2006 |
Locations | Operation Centers in Shanghai, Beijing, Tianjin, Hefei, Changsha, Xi'an, Wuhan, Neijiang，Zhengzhou，DongGuan Dongguan Branch, Taipei Branch, Hong Kong Office |
| Service Language | Chinese (Mandarin, Cantonese and Amoy), English, Japanese, Korean etc. |
| Service Channel | Telephone, Online Chat, AI bot, SNS, SMS, Email, EC Platform etc. |
Service Time | 7x24 |
transcosmos inc.
Company Name | トランスコスモス株式会社 (transcosmos inc.) |
CEO | Masaaki Muta (Representative Director, Co-president) |
Address | Toshima, Tokyo |
Telephone | +81-50-1751-7700 |
Date of Establishment | June 1985 |
Number of Employees | >69,764 (as of March 2024) |
Service Center | 181 Locations across 35 Countries |
Revenue in FY2023 | 362.2 Billion JPY |
Group Companies in China
transcosmos Information Creative (China) Co., Ltd. |
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transcosmos business service outsourcing Suzhou Co., Ltd. |
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transcosmos Taiwan Inc. |
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