Global Digital Transformation Partner
To be clients’ Global Digital Transformation Partner
- transcosmos China receives the “Customer Experience Solutions Award” from CTI Forum
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Contributes to clients in enhancing customer experience with its next-gen contact center...
2020-12-25
- transcosmos releases data-driven multi-channel outbound services, the collaboration of AI and human
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By merging people and digital whilst making the most of human touch, transcosmos offers...
2020-12-22
- transcosmos China exceeds 2.9B yuan (about 46B yen) e-commerce GMV during China’s Double Eleven Shopping Festival
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With various data-driven marketing techniques, helps clients hit record high GMV
2020-12-17
- transcosmos wins four awards in TMALL “Q2 2020 Consumer Operations” rankings
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Helps brands grow in China with its consumer operations services following “FAST&GROW” model
2020-12-07
- transcosmos China wins 5-star rating from “Kaola Global,” Alibaba Group’s cross-border e-commerce platform
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Helps global brands expand sales in the post-Covid-19 era
2020-11-27
- transcosmos China releases Home Agent Contact Center Services
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Helps businesses manage peak periods and enhance BCP with a private data management...
2020-11-24
- transcosmos receives “China Best Customer Experience Award,” at the “Golden Voice Award,” a prestigious award in the Chinese contact center industry
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Highly recognized for proven records in digital & AI-powered customer services
2020-11-20
- transcosmos releases “Chatbot AI – IQ Diagnostics,” services that survey the quality of AI chatbots
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Diagnoses the effectiveness of chatbots and helps clients boost the value of CX (Customer...
2020-11-16
- transcosmos China wins 2020
China’s Best Customer Center “Excellent Intelligent Application Award” -
Highly regarded for its digital & diverse operational solutions and service models
2020-10-22
- transcosmos named one of Top 3 APAC Providers in “The Everest Group BPS Top 50™”
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Assists clients in achieving digital transformation in 168 offices & centers across 30 countries
2020-09-09
