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transcosmos Establishes the “Hefei Center”, its 25th Base in China


transcosmos Expands Contact Center Services for Clients’ E-Commerce Business

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) has established the “Hefei Center” operation base in Hefei City, Anhui Province as its 25th location in China, and has begun contact center operations there.  An opening ceremony was held on June 2, 2015 with Mr. Wang Kejian, Deputy Director of Hefei Municipal Bureau of Commerce, Mr. Ge Yiliang, member of Shushan District Standing Committee, the management of the Hefei (Shushan) International E-Commerce Industrial Park, and local Chinese partners of transcosmos in attendance.

Hefei City is the provincial capital of Anhui, and is an important center for politics, economics, education, finance, science and technology, and transportation. The Hefei (Shushan) International E-Commerce Industrial Park, where the "Hefei Center" was launched, is located in the southwest of Hefei City in a beautiful natural environment surrounded by Mt. Dashushan and Lake Dongpu.  E-commerce and contact centers are the main industries in the Park, and the “Hefei Center” employs 400 seats to provide contact center services for E-Commerce related companies.

transcosmos Hefei Center

Location: Hefei (Shushan) International E-Commerce Industrial Park
Number of Seats: 400
Number of Employees: 230
Business: Contact Center Services

Hefei (Shushan) International E-Commerce Industrial Park

Location: Shushan District, the Southwest of Hefei City, Anhui Province, China

Established: December 2011
Site Area: 20 square kilometers
Number of Companies: 100
Number of Seats: 20,000

* Plans call for expansion up to 100,000 workstations in the next five years, with development into a modern service industry production district having an impact throughout China.

Since entering China in 1995, transcosmos has steadily expanded its business and the “Hefei Center” is the 25th location for transcosmos within China.  The services provided by transcosmos in China cover a wide range, including contact center services, BPO services, digital marketing services, E-Commerce one-stop services and off-shore services, which help to increase sales and reduce costs for Japanese and global companies as well as local firms.

Below are statements at the opening ceremony which was held on June 2.

• Koichi Iwami, Executive Vice President, transcosmos inc.
“For transcosmos, 2015 is a very important year for the development of operations in China and Asia.  As Asia's largest BPO outsourcer, we will continue to focus our strengths on providing high quality outsourcing services.  Opening of the Hefei Center will continue to support the improvement of business process optimization and market competitiveness for client companies from various angles, including speed, cost and quality.”

• Eijiro Yamashita, CEO, transcosmos China
“transcosmos decided to open a center in Hefei City due to the excellent investment policies, as well as the outstanding human resources and infrastructure environments of the Hefei Shushan E-Commerce Indudtrial Park.  The Hefei Center was able to officially start business operations with the support of the Hefei municipal government, the Hefei (Shushan) International E-Commerce Industrial Park, and our client company.  We are confident that in the future we will be able to expand our business in Hefei City and across the country in China.”

Photo of the opening ceremony held on June 2

From the left:
             Mr. Zhang Jian’gang, Chairman, Hefei Sanyuanlianchuang Investment Management Co., Ltd.
             Eijiro Yamashita, CEO, transcosmos China
             Mr. Wang Kejian, Deputy Director, Hefei Municipal Bureau of Commerce
             Koichi Iwami, Executive Vice President, transcosmos inc.
             Mr. Ge Yiliang, Member of Shushan District Standing Committee

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.

transcosmos launched operations in 1966.  Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services.  transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).  transcosmos continues to pursue operational excellence by providing these services through our 134 locations in 18 countries with a focus in Asia.  Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 39 countries.  transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

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