transcosmos inc. (Representative Director, Co-presidents: Koichi Iwami, Masaaki Muta) is proud to announce that the company has received a HDI membership Platinum Award by HDI-Japan (Operating company: ThinkService K.K.; Founder & CEO: Tatsumi Yamashita), the world’s leading association and certification body created for the technical support industry. Commemorating the company’s 20th membership anniversary, HDI-Japan has presented the Platinum award to express its gratitude for transcosmos’s continued contribution in supporting HDI-Japan’s activities.

         Award ceremony on October 13, 2022
         Right: Tatsumi Yamashita, Founder & CEO, HDI-Japan
         Left: Takeshi Katahira, IT Smart Sourcing Division Manager, BPO Services Headquarters, transcosmos inc.

transcosmos entered into a partnership agreement with HDI-Japan in 2002. In the early phase of the partnership, transcosmos acted as an Authorized Training Partner, and offered a range of HDI-Japan’s training courses to clients to spread technical support services across the industry. As transcosmos grew its presence as an IT outsourcing and call center business, the company has become an Authorized Strategic Partner, which covers training, marketing and consulting partner status, providing professional services showcasing expertise HDI owns. Today, as an Authorized Consulting Partner, transcosmos offers consulting services to help support centers and representatives obtain three star, five star and international certification based on the HDI InternationalStandards.

“We are delighted to commemorate your 20th membership anniversary and we truly appreciate your long-standing partnership with HDI. Working together with us, you have made a significant contribution to the support services industry as the services continue to transform to help businesses evolve,” Tatsumi Yamashita, Founder& CEO at HDI-Japan said at the award ceremony. “Now that we live in the new normal, the support services industry is entering a new phase towards achieving digital baced customer experience (DX/CX). Together, let’s continue creating a new path to advance the support services industry, building on a range of solutions that you offer. As you mark the 20th anniversary, I would like to take this opportunity once again to extend our profound gratitude for your years of service.”

In partnership with HDI-Japan, transcosmos will continue to contribute to the progress of the support services industry, while assisting businesses in enhancing their business foundation with its high-quality services.

* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 173 bases across 28 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients' excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment.