Making a fresh start, offers new value to clients with a renewed organization

transcosmos inc. (Representative Director, Co-presidents: Masaaki Muta, Takeshi Kamiya) hereby announces that Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; General Manager: Toshiya Okada; transcosmos China), its wholly-owned subsidiary, relocated its Shanghai Headquarters on January 29, 2024.

■transcosmos China Overview

transcosmos China offers an extensive range of services, helping clients market their products and support customers across diverse customer touchpoints including contact centers, e-commerce, social networking services, and more. Today, transcosmos China also empowers clients enhancing their competitive power with its business process outsourcing (BPO) services powered by fast-evolving AI and other digital intelligence technologies. 

“Grow together with employees, this is one of our highest priorities at transcosmos China.” Toshiya Okada, General Manager at transcosmos China said. “With the aim of becoming a company that employees trust and grow together with, we will continue to enhance our workplace environment. Making a fresh start in 2024, transcosmos China will double down efforts to create higher value. We will continue to serve our clients and society by carrying out our growth strategy in this China market.”  

‍■transcosmos history in China
transcosmos entered the Chinese market and launched its offshore services business in 1995. In 2006, the company opened its first call center in Shanghai and started to provide call center services for the Chinese market. Today, transcosmos has its bases and subsidiaries across 23 cities in China including Shanghai, Beijing, Tenzin, Hefei, Xi’an, Changsha, Wuhan, Neijiang, Kunshan, Zhengzhou, Suzhou, Taipei and more. The company offers extensive services such as business process outsourcing (BPO) including contact centers, e-commerce one-stop, customer experience, digital marketing and system development for both Chinese and global brands.

*transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.

*Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 166 bases across 27 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients' excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment.