Taking action towards achieving ESG goals to fulfil its social responsibility

transcosmos inc. (Representative Director, Co-presidents: Masaaki Muta, Takeshi Kamiya) hereby announces that the company has donated 780,000 Chinese yuan’s worth of personal care items for seniors to the Shanghai Senior Citizens Foundation. The items include adult diapers and bed pats of elleair attento brand. transcosmos aims to boost charitable activities across society through its social welfare activity for seniors.

Right: Zhu Yin, Director of Shanghai Jing’an District Senior Citizens Service Development Center

Left: Toshiya Okada, General Manager of transcosmos China

At the donation ceremony held on February 29, 2024, transcosmos donated 31,013 packages of adult diapers and bed pats of elleair attento brand, equivalent to 780,000 Chinese yuan, to the Jing’an District Representative Office of Shanghai Senior Citizens Foundation. The donated items will be used in 38 nursing and elderly care facilities and distributed to elderly people in need of care in Jin’an District. Placing priority on sustainable social development, transcosmos will continue to fulfil its corporate social responsibility through providing nursing support for elderly in collaboration with the Jing’an District Representative Office of Shanghai Senior Citizens Foundation.

Holding donation certificate

“As a company with a strong sense of social responsibility, transcosmos China has been actively engaging in various CSR activities since its foundation in 2006,” Toshiya Okada, General Manager of transcosmos China said, expressing his gratitude on behalf of the company to the Jing’an District Representative Office of Shanghai Senior Citizens Foundation and the Shanghai Jing’an District Senior Citizens Service Development Center. “Every year, we encourage employees at all of our sites in China to participate in blood donation, tree planting, charitable donations and other philanthropic activities. At the same time, we also serve local communities by promoting local employment through various initiatives, such as supporting the employment of people with disabilities and setting up training centers in collaboration with local schools. Through such activities, we aim to “connect, thrive and grow” with our local communities.” 

As a global BPO (Business Process Outsourcing) services provider, transcosmos will continue to prioritize its social responsibility and help local communities thrive. With the aim of achieving sustainable business and social development, transcosmos will not only strive to grow in the Chinese market, but also actively integrate environmental, social and governance (ESG) factors into its business.

‍■transcosmos Sustainability Initiatives

With the transcosmos SDGs Committee chaired by the Representative Director & Chairman in place, transcosmos has a framework specifically designed to execute its initiatives towards meeting social challenges and expectations with a focus on environmental, social and governance (ESG) criteria.

In addition, with the aim of driving its ESG initiatives to create a sustainable society and enhance its long-term corporate value, transcosmos has set out its fundamental sustainability policy. Under the policy, transcosmos is committed to become a Sustainable Transformation (SX) Partner for all, and carries out a diverse range of activities with the purpose of boosting the well-being of society as a whole.

■transcosmos history in China

transcosmos entered the Chinese market and launched its offshore services business in 1995. In 2006, the company opened its first call center in Shanghai and started to provide call center services for the Chinese market. Today, transcosmos has its bases and subsidiaries across 23 cities in China including Shanghai, Beijing, Tianjin, Hefei, Xi’an, Changsha, Wuhan, Neijiang, Kunshan, Zhengzhou, Suzhou, Taipei and more. The company offers extensive services such as business process outsourcing (BPO) including contact centers, customer experience, e-commerce one-stop, digital marketing and system development for both Chinese and global brands.

*transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.

*Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 181 bases across 35 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients' excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment.