Home>Company News>2016>transcosmos Becomes Sales & Operational Partner of “LINE Customer Connect”, a LINE-based Customer Support Service for Businesses

transcosmos Becomes Sales & Operational Partner of “LINE Customer Connect”, a LINE-based Customer Support Service for Businesses


Further enhances LINE related services by supporting LINE Customer Connect and opening dedicated center for counseling-based sales

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) today announced that the company has become the sales and operational partner of “LINE Customer Connect”, the LINE-based customer support service for businesses which has been released by LINE Corporation (Headquarters: Tokyo, Japan; President and CEO: Takeshi Idezawa; hereafter, LINE), on November 16.

Capitalizing on “LINE Customer Connect”, transcosmos will deliver the optimized and streamlined customer support services with chat/call hybrid approach from its call center.

Along with becoming the sales and operational partner of “LINE Customer Connect”, transcosmos will open “Yokohama Digital Communication Center”, a dedicated counseling-based sales center in Yokohama.

The experts based in the center deliver next-generation chat commerce operation on an unprecedented scale, focusing on client companies’ marketing and sales activities. Over 60 operators with expertise in apparel, cosmetics, finance and other specialized industries conduct counselling-based sales in line with the LINE’s distinctive culture of communication.

<Yokohama Digital Communication Center>

To deliver customers more efficient and pleasant support and buying experiences during LINE-based chat communication, transcosmos not only use the human operators but also utilizes “Reply.ai”, a bot platform developed and sold by the company, for more routine communication while switching to the operators as needed.

transcosmos continues to support the client companies across all industries in service implementation and operational arena, leveraging its proven operational know-how on LINE and chat-based customer communication the company has developed through its experience.

* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.

* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

■ About transcosmos inc.

transcosmos launched its operations in 1966. Since then we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our client companies by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (contact center, back-office service for HR/Financial/Sales depts., order management and SCM, system development & operation etc.) and Sales Expansion Services (big data analysis, internet advertising, developing & operating website, smartphone/SNS utilization, telemarketing etc.). transcosmos continues to pursue Operational Excellence by providing these services through our 164 locations in 29 countries with a focus in Asia. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients companies’ excellent products and services to consumers in 46 countries around the globe. transcosmos aims to be the “Global BPO Partner” of our client companies, providing them with high quality BPO services on a global scale.

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