Delivers customer supportvia EC platformand digital contact center services for global enterprises            

Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; hereafter, transcosmos China), a wholly-owned subsidiary of transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos), opened “Shanghai Center No.4” in Shanghai to accommodate its ever-growing business, and also held akick-off partyon August 8, 2017.

The Shanghai Center No.4 islocatedinside “Dahua Hucheng Business Center”ofa commercial complex encompassing department store, a supermarket, recreation areas, restaurants andretails. The facility is locatedinDahua CBD coreofBaoshan District, Shanghai, and has good access to the subway and bus stations, making the daily commute convenient for employees.

As consumer touchpoints continue to evolve, strategic digital transformation has become more critical than ever for enterprises, and they must overcome various challenges in the process to achieve future growth. To help its clients in China and abroad, transcosmos China will deliver services that meet clients’ needs by leveraging its track record in chat support services. The new Shanghai Center No.4 will deliver customer supportvia e-commerce platformand digital contact center services,for both global enterprises and Chinese financial companies operating in the Chinese market, by utilizing its cutting-edge contact center technologies including VOC (Voice of Customer) analysis and the latest facility. 

￭Shanghai Center No. 4 Overview
Region: Baoshan District, Shanghai, China
Supported languages: Chinese and English
Service Offerings: Chat support, inbound call and outbound call services

“We are so thankful for our clients,” Eijiro Yamashita, CEO of transcosmos China said. “We have continued to succeed in this increasingly competitive Chinese market because we have always kept our focus on developing new services and new technologies in line with our clients’ needs. We couldn’t have grown our business without our clients’ dramatic success. Together with our clients, we have identified various business opportunities in the Chinese market. Most companies have their own strategies for digital transformation. And so, to achieve their goal, collecting, analyzing and utilizing customer data are essential. With our new Shanghai Center No.4, we will help our clients digitalize their business operations by adopting AI technology in the contact center. transcosmos continues to support clients in digitalizing their communications with their customers.”

Since transcosmos China opened its first contact center in Shanghai in 2006, the company continued to expand its business, and now has as many as 8 bases in 4 cities in China - 4 in Shanghai, 2 in Beijing, 1 in Tianjin and 1 in Hefei. transcosmos China now offers extensive services ranging from e-commerce one-stop services, that include contact centers, digital marketing services, system development services and more, for 60 prominent Chinese and global companies.

* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

■ About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost reduction through our 172 locations across 31 countries with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients' excellent products and services to consumers in 49 countries around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment.