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transcosmos opens its new contact center in Wuhan, Hubei province in China


Launched e-commerce and contact center services in July 2018

Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; transcosmos China), a wholly-owned subsidiary of transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda), opened a new contact center, “Wuhan Center” in Wuhan, Hubei province in China. The new center launched operations in July 2018, as the 10th contact center of transcosmos China. 

Building where Wuhan Center is located (Right)

Wuhan, the capital of Hubei province, is the most populous city in central China and one of the core cities in the Yangtze River Economic Belt. After evaluating various factors that include the city’s geographic features, economic strengths, and public transit accessibility, transcosmos China has decided to open its new contact center in Wuhan. The city also has a pool of talent as it is concentrating various universities and scientific research institutes, and this was one of the major factors for transcosmos China to choose Wuhan as its new center location.

Started its operations in July 2018, Wuhan Center offers e-commerce and contact center services. With its service management team and quality control team that have extensive operations experience, Wuhan Center responds to diverse needs of clients in a timely fashion. Wuhan Center will continue to reduce customer service response time, improve agents’ operations efficiency, and boost customer satisfaction with its operations framework which supports client needs flexibly even during peak seasons.

transcosmos China is highly recognized by clients for its ability to secure high quality services and operational resources building on its proven record and experience in contact center outsourcing services, and for its swift decision to open its new center in one of the second-tier cities in China.

●“Wuhan Center” Overview 

Location:Jiangxia district, Wuhan, Hubei province, China

Business:Contact center services

Supported language:Chinese (Mandarin)

Supported channels:Online chat, call, SNS, etc.

Operations area

Meeting room

Break room

Since transcosmos China launched its operations in Shanghai in 2006, the company has continued expanding its business and now has multiple service bases in seven cities in China, specifically, Shanghai, Beijing, Tianjin, Hefei, Changsha, Xi’an, and Wuhan, as well as branch offices in Shenzhen and Taipei. transcosmos China offers extensive services such as e-commerce one-stop services including contact centers, digital marketing services, system development services, and end-to-end DEC services for over 80 prominent Chinese and global brands.

* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.

* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 172 locations across 32 countries with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients' excellent products and services to consumers in 49 countries around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment.

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please email us at marketing@transcosmos-cn.com

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