transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) releases a new business-to-customer communication service using Facebook Messenger.

Both Facebook and Messenger are highly convenient communication tools. Having as many as 900 million monthly users, Messenger is now used not only to enjoy conversation with friends and families but also for business purposes. In fact, over 1 billion messages are exchanged via Messenger between individuals and businesses every month.

With this new service, customers can make various inquires just by sending message to the company’s business account via Messenger. At the same time, businesses can streamline customer support tasks at their contact centers through utilizing features that enable single operator to respond to multiple customers (11 at maximum), accumulate response logs and reports.

transcosmos has extensive track record and experience in utilizing messaging tool which enables interactive communication between business and its customers. transcosmos continues to enhance its services that support client companies’ activities in sales & marketing arena and customer care through applying its experiences and superior operational framework to the new customer communication service using Facebook Messenger.

To use the new service, users need a license for “Oracle Service Cloud”, the cloud application  application which supports customer service.

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. 
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue operational excellence by providing these services through our 159 locations in 28 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients' excellent products and services to consumers in 45 countries. transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.