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transcosmos Launches Video Chat Service


Offers digital communication via video chat, with a view to deliver highly sophisticated, concierge-style customer communication

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) launches a WebRTC video chat service after signing an agency agreement for “Moshi Moshi Interactive”, a WebRTC customer service solution provided by NEURONET Inc. (Headquarters: Tokyo, Japan; Founder & CEO: Hirofumi Maekawa; hereafter, Neuronet). The service is one of transcosmos’s initiatives to deliver highly sophisticated, concierge-style customer communication at its contact centers.

Many companies are now facing the challenge to improve customer engagement more than ever before. To achieve the goal, they expect the service quality in call centers to act as concierges, same as the face-to-face sales and in-store customer service. It is critical for businesses to provide highly advanced and sophisticated contact center service in addition to enhance web-based customer support to serve diversified customers, such as foreign visitors to Japan. As one of the solutions to meet their expectations, transcosmos releases implementation and operational support for video chat service. The service delivers two-ways, visual customer support through sharing images and videos via a screen, while supporting customers face-to-face in various occasions.

transcosmos plans to expand the service to 100 seats by 2018, moving towards digital communication services that integrate the cutting-edge digital technology and sophisticated communication skills.

Key features of Moshi Moshi Interactive

  • ・WebRTC customer support solutions via video, voice and text chat
  • ・One-click connection from website to a contact center live operator best suited for each customer. Face-to-face customer service via screen
  • ・Face-to-face customer support while providing co-browsing capability which supports sharing documents, images and videos among multiple users to offer highly personalized and customer friendly service
  • ・Operator supports data entry for customers
  • ・Customers can access the service via PC, smartphone and tablet terminals
  • ・Contact center management function to support customers effectively (assign the best operator based on the customer needs, save operators’ communication log)

Key features of Moshi Moshi Interactive

Service examples

Technical support, e-commerce shopping support, consultation service for financial instruments, counseling service for cosmetics and other products, remote support by certified operators for finance, travel, beauty, medicine, nursery care and other industries, concierge service for membership, multi-language support for foreign visitors to Japan and etc.

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue operational excellence by providing these services through our 162 locations in 28 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 45 countries. transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

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