Home>Company News>2016>Seven-Eleven and transcosmos Launch “Store Support Service” in English & Chinese for 7-Eleven Stores

Seven-Eleven and transcosmos Launch “Store Support Service” in English & Chinese for 7-Eleven Stores


Available in all 18,860 Seven-Eleven stores across Japan from Thursday September 1

Seven-Eleven Japan Co., Ltd. (President: Kazuki Furuya; hereafter, Seven-Eleven) and transcosmos inc. (President and COO: Masataka Okuda; hereafter, transcosmos) will jointly launch “Store Support Service*” in English and Chinese languages in addition to Japanese service for 7-Eleven stores starting on Thursday, September 1, 2016.

Seven-Eleven has been offering “Store Support Service” since November 2011. It’s leveraging transcosmos’s scheme to respond to various inquiries** coming from store staff as well as from the customers as the products and services available at 7-Eleven stores continue to diversify.

Now, as the number of foreign tourists and foreigners living in Japan expected to increase further toward 2020, the two companies collaborate and launch the support service in English and Chinese languages as a part of the support scheme for 7-Eleven stores.

*: A service which provides overall store operational support from the dedicated call center to respond to and to provide support for store inquiries, capitalizing on the operators’ professional knowledge as necessary

**: Responds to customer inquiries on operating procedures for register and multi-function copier, POSA/ PIN card, payment methods, products, and omni-channel services

【Service Overview】

Target Stores: All 7-Eleven stores across Japan (as of the end of July: 18,860)
Service Hours: 9:00- 21:00 *service hours may be extended depending on the needs
                        *Current store support services in Japanese are available 24/7
Supported Foreign Languages: English and Chinese *other languages may be added depending on the needs
Service Image:

* transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue operational excellence by providing these services through our 162 locations in 28 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 45 countries. transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

Media Relations:

For enquiries from members of the media,

please email us at marketing@transcosmos-cn.com

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