Offers end-to-end service from opening & operating LINE official account to customer support, leveraging LINE Business Connect

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) received LINE BUSINESS CONNECT GOLD AWARD 2017 for the “LINE Business Connect Partner Award Program”, announced by LINE Corporation (Headquarters: Tokyo, Japan; Chief Executive Officer: Takeshi Idezawa; hereafter, LINE) on February 23. With this program, LINE certifies rank and presents award to its partners based on their implementation record of “LINE Business Connect”.

With the purpose to further drive “LINE Business Connect” implementations and new solutions development, LINE certifies rank and presents award to its official partners, based on their implementation record achieved in the previous fiscal year through “LINE Business Partner Award Program”. LINE’s official partners are certified and awarded based on the two criteria, namely, 1) the number of accounts opened (excluding the ones that are closed within the program period) and 2) sales results during the evaluation period and receive various benefits, including sales support, development support and business opportunities from LINE, according to the given rank.

transcosmos offers comprehensive services which range from opening and operating LINE official accounts to customer support. The company shifted traditional, call or email customer support to LINE chat and messages at its contact centers, enabling quick responses which call and email could not deliver, as well as built the channel to approach new customer bases that have never made inquiries before. Now, transcosmos offers customer support via LINE for over 30 clients.

With dedicated bases such as Shibuya Social Media Center, Yokohama Digital Communications Center and more, transcosmos provides bot-based auto reply, on top of LINE dedicated human operator services as well as e-commerce one-stop services which range from sales promotion, ordering to payment via LINE.

transcosmos continues to provide its clients with comprehensive support, ranging from sales & marketing to customer support arena, capitalizing on its diverse record and experience in leveraging LINE Business Connect.

Visit transcosmos’s LINE integrated services from below
http://www.trans-cosmos.co.jp/special/digitalmktg/line.html

(*) “LINE Business Connect” is a customizable service for businesses, providing various account features via API. With “LINE Business Connect”, businesses can deliver optimized messages to target users, in addition to sending business to user, one-way messages via traditional business official account. By connecting their own systems with LINE official account with their users’ consent (LINE does not retain each company’s customer data linked to LINE official account), businesses can also leverage the service as CRM tool and business solutions tool, going beyond the simple messaging tool.