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transcosmos Named FIVE-STAR SERVICE PROVIDER by TMALL, China’s Largest Online Marketplace


Recognized for its superior e-commerce operations in various categories ranging from beauty, electronics, baby care, fashion, personal care, toys to musical instrument

Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; hereafter, transcosmos China), a wholly-owned subsidiary of transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos), was named FIVE-STAR SERVICE PROVIDER in the second half of 2016 by TMALL, the largest online marketplace in China.

TMALL star service partner program evaluates companies that provide e-commerce operation services on TMALL based on four standards − operational capability, brand acquisition capability, service capability and future potential. To win five stars, companies must achieve minimun GMV of 100M CNY(approximately 1.7B JPY) and exceed growth rate of 30% in the second half of 2016. The companies that satisfy those preconditions are then evaluated comprehensively based on the size of the company, technical capability, supported languages, industry coverage, etc. transcosmos China has been highly recognized for its superior service capability and collective strength and scored five stars in TMALL star service partner program. transcosmos is the one and only Japanese company which earned five stars.       


        In the middle of photo:Ray Lai, BD Director of e-Commerce Business Unit, transcosmos China

Since transcosmos China opened its first service base in Shanghai in 2006, the company has been offering extensive services for nearly 60 companies from 7 bases located in 4 cities in China. The company launched e-commerce business in 2009, providing one-stop service ranging from e-commerce website development/operation, fulfillment (ROG, picking, packing and shipping), customer care, website sales promotion to data analysis and more, along with clients’ e-commerce and branding strategies.

transcosmos China has been recognized as an excellent outsourcer by TMALL for its service in 2009. After signing strategic partnership agreement with taobao, TMALL’s operating company, transcosmos China has been supporting brands in various industries including apparel, mother and baby care, electonics, cosmetics and toys on TMALL. In 2014, the company received gold certification in apparel and baby item categories and silver certification in bag/shoes category in the first half and gold certification again in apparel and baby care categories and silver certification in daily commodities and automobile categories in the second half. transcosmos China has been and is highly valued and trusted by TMALL as its partner.  

transcosmos China continues to deliver its clients’ superior products to consumers in China, further driving its E-Commerce One-Stop Services business, including cross-border e-commerce, in Chinese e-commerce market which claims significant growth potential.

* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost reduction through our 170 locations across 31 countries with a focus in Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 49 countries around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.

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