Expands & Strengthens contact center and digital marketing services for Vietnam local market

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) opened “Ho Chi Minh Center No.2”, its new operational base in Ho Chi Minh, Vietnam. The base launched operation in March, 2017, providing contact center services and digital marketing services mainly for Vietnam local market.

transcosmos has been offering contact center services, BPO services and digital marketing services including website development and system development for both Vietnam and other countries as well as offering design development support services for Japan, from the total of three bases, one in Hanoi and two in Ho Chi Minh. Now, the company opened “Ho Chi Minh Center No.2”, the fourth base in Vietnam, in order to expand and strengthen contact center and digital marketing services for Vietnam local market which enjoys rapid growth.

“Ho Chi Minh Center No.2” Overview

Contact center and BPO services for Vietnam local market

transcosmos offers contact center and BPO services including customer support for manufacturers, banks and e-commerce websites, BtoC customer acquisition outbound call for credit card, insurance and travel industries, BtoB appointment bookings and sales marketing for business equipment industry and sales back office services. The new “Ho Chi Minh Center No.2” aims to extend service coverage to food and daily commodities industry as well as automobile and motor bicycle industry, while expanding non-voice communication businesses, leveraging chat.

Digital marketing services for Vietnam local market

Digital marketing services started off as offshore services for Japan market, providing website designing, CMS development, smartphone app development, smart entry system development services for Japan. The services have expanded to include CMS operations for e-commerce websites, website rendering tests and helpdesk for Vietnam local market. Now, the services cover marketing campaign, luring website visitors from SMS to smartphone landing page, for travel and insurance industries in the Vietnam local market. Leveraging “Ho Chi Minh Center No.2”, transcosmos further strengthens its digital marketing services for Vietnam local market, offering wide-ranging services from digital promotions, website development and operations services, chat communication services via chat bot, to Facebook operations services and more, for finance, manufacturing, food and daily commodities industries.

transcosmos plans to employ 300 employees in addition to its 685 employees in Vietnam within the next year. In ASEAN region, the company has opened “Jakarta Center No.3” and “Malaysia Center” in December 2016 and October 2016, respectively, and expanding its scale in the region. transcosmos continues to widen service offerings, strengthen and drive its business in ASEAN to serve various clients in the region as well as the clients that make foray into the market.

* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
* Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.

transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost reduction through our 170 locations across 31 countries with a focus in Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 49 countries around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.