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transcosmos China receives the “Customer Experience Solutions Award” from CTI Forum

Contributes to clients in enhancing customer experience with its next-gen contact center...


transcosmos releases data-driven multi-channel outbound services, the collaboration of AI and human

By merging people and digital whilst making the most of human touch, transcosmos offers...


transcosmos China exceeds 2.9B yuan (about 46B yen) e-commerce GMV during China’s Double Eleven Shopping Festival

With various data-driven marketing techniques, helps clients hit record high GMV


transcosmos wins four awards in TMALL “Q2 2020 Consumer Operations” rankings

Helps brands grow in China with its consumer operations services following “FAST&GROW” model


transcosmos China wins 5-star rating from “Kaola Global,” Alibaba Group’s cross-border e-commerce platform

Helps global brands expand sales in the post-Covid-19 era


transcosmos China releases Home Agent Contact Center Services

Helps businesses manage peak periods and enhance BCP with a private data management...


transcosmos receives “China Best Customer Experience Award,” at the “Golden Voice Award,” a prestigious award in the Chinese contact center industry

Highly recognized for proven records in digital & AI-powered customer services


transcosmos releases “Chatbot AI – IQ Diagnostics,” services that survey the quality of AI chatbots

Diagnoses the effectiveness of chatbots and helps clients boost the value of CX (Customer...


transcosmos China wins 2020 China’s Best Customer Center “Excellent Intelligent Application Award”

Highly regarded for its digital & diverse operational solutions and service models


transcosmos named one of Top 3 APAC Providers in “The Everest Group BPS Top 50™”

Assists clients in achieving digital transformation in 168 offices & centers across 30 countries

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