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transcosmos China is a wholly owned subsidiary of transcosmos inc. (TSE First Section: 9715), a well-known BPO service provider in the world. Since 1995, transcosmos has entered the Chinese market and provided offshore services. In 2006, it set up its first customer contact center in Shanghai to provide customer contact center services for enterprises in the Chinese market. With the continuous development of business in China, transcosmos not only has customer contact centers in Shanghai, Beijing, Tianjin, Hefei, Changsha, Xi'an, Wuhan and Dongguan, but also has offshore centers in Suzhou and Dalian, as well as  branches in Taiwan. Through its 32 branches in 20 cities in China, transcosmos can provide contact centerone-stop e-commercecustomer experiencedigital marketing, human resources outsourcing and other extensive BPO outsourcing services for enterprises, and has rich practical experiences in household electric appliance, financial insurance, retail, automobile, medical health, Internet, mother and baby, fashion, beauty, home furnishing and other industries.

transcosmos has 63,675 employees in 171 locations in 30 countries around the world. Since lauched its operations in 1966, transcosmos has successfully helped many  Fortune 500 companies to reduce costs and improve consumer satisfaction while optimizing business processes and expanding sales.


transcosmos China

Company Name

上海特思尔大宇宙商务咨询有限公司 (in Chinese)
 Shanghai transcosmos Marketing Service Co., Ltd.   
 (abbreviated as "transcosmos China")

CEOEijiro Yamashita


8F, 755 Weihai Road, Jing’an District,   Shanghai



Date of Establishment

April 2006


Operation Centers in Shanghai, Beijing, Tianjin, Hefei, Changsha, Xi'an and Wuhan

Dongguan Branch, Taipei Branch, Hong Kong Office

Service Language

Chinese (Mandarin, Cantonese and Amoy), English, Japanese, Korean etc.

Service ChannelTelephone, Online Chat, AI bot, SNS, SMS, Email, EC Platform etc.

Service Time


transcosmos inc.

Company Name

トランスコスモス株式会社 (transcosmos inc.)


Okuda Kouki


Shibuya, Tokyo



Date of Establishment

June 1985

Number of Employees

>63,675 (as of March 2021)

Service Center

171 Locations across 30 Countries

Revenue in 2020

336.4 Billion JPY


Group Companies in China