Global
2023 | Named a leader in“Customer Experience Management (CXM) in APAC - PEAK Matrix® Assessment with Service Provider Landscape 2023”by Everest Group |
2022 | Recognized as a DX Certified Business Operator by METI |
2022 | Named a Noteworthy DX Company 2022 by METI/TSE |
2022 | Named a Leader and a Star Performer in Everest Group’s CXM Services in APAC PEAK Matrix® Assessment 2022 by Everest Group |
2021 | Named the BRONZE award in Industries category in the SUSTAINA ESG AWARDS |
2021 | Named a leader in“Customer Experience Management (CXM) in APAC - PEAK Matrix® Assessment with Service Provider Landscape 2021”by Everest Group |
2019-2021 | Ranked Top 3 APAC Providers in“The Everest Group BPS Top 50™” |
2021 | Ranked No. 13 in the 2020 BPO player listings (by revenue) in the world by Gartner |
2020 | Ranked No. 14 in the 2019 BPO player listings (by revenue) in the world by Gartner |
2019 | Ranked No. 14 in the 2018 BPO player listings (by revenue) in the world by Gartner |
2018 | Ranked No. 1 in the 2017 BPO player listings (by revenue) in Japan No. 10 in the Asia Pacific region and No. 18 in the world by Gartner |
2017 | Ranked No. 1 in the 2016 BPO player listings (by revenue) in Japan No. 9 in the Asia Pacific region and No. 20 in the world by Gartner |
2014 | Ranked No.13 in IAOP“2014 Global Outsourcing 100 Leaders” |
2012 | Named the Customer Value Enhancement Award in Japanese Contact Center Outsourcing Market by Frost & Sullivan |
2011 | Ranked No. 46 in IAOP“2011 Global Outsourcing 100 Leaders” |
China
2016~2023 | TMALL Five-Star Service Provider |
2023 | CTI Forum Editors’ Choice Award - Contact Center Digital Intelligence Solutions” |
2022~2023 | TMALL GLOBAL Silver Service Provider |
2022 | Golden Voice Award – “China Best Contact Center – China Best Customer Experience Award” |
2022 | JD Yanxi Xiaozhi Partner |
2022 | JD JinZhunTong User Growth Digital Authentication Service Provider |
2022 | CCMW Editors’ Choice– 2022 China’s Top 10 Brands Recommended for Customer Center Outsourcing Service |
2022 | Devott Top 50 Most Influential Service Outsourcing Enterprises 2021-2022 |
2022 | Devott Most Influential Call Center Enterprises 2021-2022 |
2022 | Douyin EC Brand Service Partner |
2021 | TMALL GLOBAL Golden Service Provider Q1 2021 |
2021 | Q1 TMALL Global Golden Service Provider |
2021 | Alibaba New Customer Acquisition Strategy Service Provider |
2021 | CCMW Editors’ Choice– 2021 China’s Top 10 Brands Recommended for Customer Center Outsourcing Service |
2021 | Beiseng Best Practice of Recruitment Technology |
2021 | 2021 TMALL Baby Awards - Best Data Service Partner |
2020 | JD Marketing 360 “Breakthrough Brands 2020 |
2020 | CTI Forum Editors’ Choice Award –Customer Experience Solutions Award |
2020 | TMALLxAlifish – 2020 Best Service Partner of Toy Category |
2020 | Golden Voice Award – “China Best Contact Center – China Best Customer Experience Award” |
2020 | CCM Award – 2020 China’s Best Customer Center “Excellent Intelligent Application Award” |
2020 | Five-star Service Provider of Kaola Global |
2020 | CCMW Editors’ Choice – 2020 China’s Top 10 Brands Recommended for Customer Center Outsourcing Service |
2020 | 2020 TOP Human Recourses Management Awards by 51 JOB |
2019 | 2020 Q1 TMALL Eco Provider Recommended for Consumer Operation -Uni-Marketing, Membership Operation, Consumer Operation Scene (High-level) |
2019 | TMALLxAlifish – Digital Marketing Breakthrough Award |
2019 | TMALLxAlifish – 2019 Best Service Partner of Toy Category |
2019 | China Best Employer Award 2019– China Most Aspiring Employers Top 10 in Shanghai by Zhaopin.com |
2019 | CTI Forum Editors’ Choice Award – Intelligent Customer Service Solutions Award |
2019 | Golden Voice Award – “China Best Contact Center – Intelligent Service Application Award” |
2019 | 2019 TMALL Alibaba Service – Silver Operation Partner Award |
2018 | Alibaba Data Bank Certificate |
2018 | TMALL Lazada Cross-Border Service Provider |
2017~2018 | CCM Award – Best Outsourcing Provider in China |
2017 | Intelligent Business Innovation Award by Ebrun |
2017 | Golden Voice Award – China Best Outsourcing Customer Contact Center of 2017 |
2017 | (Luming Award)2016-2017 Innovative E-Commerce Service Company |
2016 | Outstanding Company in Promoting Employment of Year 2016 by Jingan District of Shanghai |
2016 | TMALL Five-Star Service Provider, TMALL Golden Partner |
2016 | Best New Retail Operation Service Provider by Siilu |
2014~2015 | TMALL Golden Partner, TMALL Silver Partner |
2014~2015 | 2015 Best E-commerce Operation Service Provider by Siilu |
2014 | Jinyin Award – The Best Contact Center Award |
2014 | Q1 Obtained two Gold certifications and one Silver certification as a TMALL Partner Q2 Obtained 2 Gold and 2 Silver certifications as a TMALL Partner |
2012 | Best E-commerce Customer Service Provide by Siilu |
2011 | Ranked No. 3 in the Best BPO Service Provider in China (2011~2012) |
2010 | The Best E-commerce Service Provider for by Cheng Wang Shang |
2010 | Most Favored Outsourcing Service Providers by New E-businessmen |
2008 | Officially recognized as TMALL partner |
2008 | CCM Award – Best Outsourcing Provider in China |
2008 | Top 10 of Excellent BPO Enterprises by ChinaSourcing |
